Privacy Policy
Last updated: June 1, 2026
Arch-Core Lab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketing websites (collectively, the "Websites") or use our software-as-a-service (SaaS) products and related applications (collectively, the "Services"). By accessing or using our Websites or Services, you agree to this Privacy Policy. If you do not agree, please do not use our Websites or Services.
1. Information We Collect
We collect information to provide, improve, and personalize our Websites and Services. The types of information we collect depend on how you interact with us:
- Analytics and Usage Data (from Websites and Services): We automatically collect data about your device and interactions, including IP address, approximate location derived from your IP address (such as country, region, and city), browser type and language, operating system, device type, pages viewed, time spent on pages, referral sources, marketing campaign parameters (such as UTM tags), and usage patterns. This helps us analyze trends, attribute interest to our campaigns, and optimize performance.
- Personal Information (PII) from Signups: When you create an account via email signup, you provide your email address and name. For OAuth signups using Microsoft or Google, we receive your email address and name upon your consent during the OAuth process. We do not collect passwords or other sensitive authentication details. For more information on how Microsoft and Google handle your data during OAuth, please refer to Microsoft's Privacy Policy and Google's Privacy Policy.
- Customer Service Interactions: When you contact our customer service team, we may collect information about your inquiries, including your name, email address, and the content of your communications.
- Cloud Storage Integrations: To enable collaboration on projects, our Services integrate with third-party cloud storage providers like Google Drive and Microsoft OneDrive. When you sign in to these services through our apps, you authorize us to access and store project-related data on your behalf. We do not collect or store this data ourselves; it is handled directly by the third-party providers under their own privacy policies and your agreements with them. For details, see Microsoft's Privacy Policy and Google's Privacy Policy.
- App Performance Data: To deliver the best services and monitor app performance, we collect IP addresses and anonymized usage information, such as feature interactions, session duration, and error logs.
- Payment Information: We use Stripe, a third-party payment processor, to handle all payments for our Services. When you make a payment, you provide financial information (such as credit card numbers or bank details) directly to Stripe. We do not collect, store, or have access to this financial information. We may receive limited transaction details (e.g., payment confirmation, amount, and date) to manage your account and provide Services. For more information on how Stripe processes your data, please refer to Stripe's Privacy Policy.
- Enterprise Billing Information: For enterprise customers only, we collect and store billing details including company name, address, and contact person information (e.g., name and title). Company name and address are treated as business information, but contact person details may qualify as personal information under applicable laws and are subject to the rights described in Section 5. This information is used solely for business purposes and is not shared beyond necessary service providers.
- Enterprise Team Member Information: For enterprise customers, primary contacts may provide team member details, such as work email addresses and names, to distribute product licenses and invite users. This data is treated as personal information under applicable laws and is subject to the rights described in Section 5. We use it solely for facilitating access, invitations, and service provision. Enterprise customers are responsible for ensuring compliance with privacy laws when providing team member data, including obtaining necessary consents and notifying employees, as outlined in the applicable service agreement.
- Waitlist and Launch-Update Sign-ups: When you join a product waitlist or "stay informed" list without creating an account, we collect the email address you provide so that we can notify you about product launches and related news. At the time of sign-up we may also record the approximate location, device/browser type, and referral or marketing campaign parameters described above (we do not store your raw IP address on these records). We send these communications based on your consent, and every such email includes a link to unsubscribe at any time.
- Marketing and Communication Preferences: We may collect information about your preferences for receiving marketing communications from us, including your consent choices and subscription settings.
- Other Information: We may collect other information you provide to us voluntarily, such as feedback, survey responses, or other communications.
We do not collect sensitive personal information (e.g., racial or ethnic origin, health data) unless explicitly required for a Service feature and with your consent. We minimize data collection to what is necessary.
2. How We Use Your Information
We use the collected information for the following purposes:
- To operate, maintain, and improve our Websites and Services, including personalization and troubleshooting.
- To facilitate account creation, authentication, collaboration features via integrations, and enterprise license distribution.
- To process payments and manage billing through Stripe or for enterprise invoicing.
- To analyze usage patterns for performance tracking and enhancements.
- To communicate with you, such as responding to inquiries or sending service updates.
- To send product launch announcements, news, and other marketing communications to people who have opted in (for example, by joining a waitlist). You can unsubscribe from these at any time using the link in each email, and we honor opt-out requests promptly.
- To comply with legal obligations, enforce our terms, or protect our rights.
We process data based on your consent (e.g., during signup or integrations), our legitimate interests (e.g., analytics), or contractual necessity (e.g., providing Services).
3. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share data as follows:
- Service Providers: With trusted third parties who assist us (e.g., hosting, analytics, OAuth providers like Microsoft and Google, payment processors like Stripe, and accounting services for enterprise billing). They are contractually obligated to protect your data and use it only for specified purposes.
- Cloud Storage Providers: Data shared with Google Drive or Microsoft OneDrive is governed by your agreements with those providers. We act as a conduit and do not control their data practices.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests, such as subpoenas or court orders.
- Business Transfers: In connection with mergers, acquisitions, or asset sales, subject to confidentiality.
4. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, access controls) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
Your data is stored and processed in the United States.
We retain data only as long as necessary for the purposes described (e.g., usage data for up to 2 years for analytics; account data until deletion request; enterprise billing data for up to 7 years for tax and contractual compliance). Upon request or account closure, we delete or anonymize data within 30 days, subject to legal retention requirements.
In the event of a data breach affecting personal information, we will notify affected users and relevant authorities as required by law (e.g., within 72 hours where applicable).
5. Your Privacy Rights
Depending on your location, you may have rights under applicable laws, including:
- Access, correct, or delete your personal data.
- Opt out of data sharing or targeted advertising (if applicable).
- Restrict processing or object to certain uses.
- Withdraw consent (though this may limit Service access).
To exercise these rights, contact us at privacy@archcorelab.com or use the "delete account" button in your account management site. We verify requests through secure methods, such as email confirmation or account authentication, to protect your information. We respond to requests within 45 days (extendable where permitted), with deletions processed within 30 days of acknowledgment of the request. In order to comply with record-keeping requirements, deletions may be partial: we anonymize personal details (e.g., personal names and email addresses) while retaining anonymized billing records (e.g., company data for tax purposes) as required by contracts or law.
For California residents under CCPA/CPRA, we provide opt-out links and do not sell data. We honor Global Privacy Control (GPC) signals.
We do not knowingly collect data from children under 13 without parental consent. If we learn of such collection, we will delete it.
6. Third-Party Links and Services
Our Websites and Services may link to third-party sites or integrate with services like OAuth providers. We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.
7. Cookies and Tracking Technologies
We use cookies and similar tools for analytics and functionality. You can manage preferences via browser settings. See our Cookie Policy for details.
8. Changes to This Policy
We may update this Policy. Changes will be posted here with an updated date. For material changes, we may notify you via email or in-app notices. Continued use constitutes acceptance.
Contact Us
For questions, contact us at privacy@archcorelab.com.
Arch-Core Lab LLC, 111 W Jackson Blvd, Suite 1700, Chicago, IL 60604
Terms of Use
Last updated: June 1, 2026
By accessing and using the Arch-Core Lab website (the "Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, please do not use this Website.
1. Acceptance of Terms and Privacy Policy
Your use of the Website is also subject to our Privacy Policy, available at [LINK_TO_PRIVACY_POLICY], which is incorporated herein by reference. The Privacy Policy explains how we collect, use, and protect your information. By using the Website, you consent to the practices described in the Privacy Policy.
2. Use of Website
You may use this website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of the Website, including through hacking, password mining, or other means.
- Interfere with or disrupt the Website's functionality, servers, or networks.
- Reproduce, distribute, modify, or create derivative works from any content without our prior written permission, except as permitted by fair use under applicable copyright laws.
- Engage in automated data collection (e.g., scraping, robots, or spiders) without express authorization.
Users must be at least 18 years old or the age of majority in their jurisdiction to use the Website. If you are under 18, you must have parental or guardian consent.
3. Intellectual Property
All content on this Website — including text, graphics, logos, images, software, and any user-generated data processed in accordance with our Privacy Policy — is the property of Arch-Core Lab or its licensors and is protected by U.S. and international intellectual property laws, including copyright, trademark, and patent laws. Unauthorized use is strictly prohibited. You are granted a limited, non-exclusive, revocable license to access and use the Website for personal, non-commercial purposes, subject to these Terms.
4. Disclaimer of Warranties
This Website is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of harmful components.
5. Limitation of Liability
To the fullest extent permitted by law, Arch-Core Lab, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, this Website, even if advised of the possibility of such damages. In no event shall our total liability exceed $100.
6. External Links
Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those websites and encourage you to review their policies before interacting with them.
7. Indemnification
You agree to indemnify, defend, and hold harmless Arch-Core Lab, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs (including reasonable attorneys' fees) arising from or related to: (i) your violation of these Terms; (ii) your misuse of the Website; (iii) any content or data you submit or transmit through the Website; or (iv) your violation of any rights of a third party, including intellectual property rights. This obligation shall survive termination of these Terms.
8. No Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent shall be null and void. Arch-Core Lab may freely assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law. We may assign this Agreement at any time without notice to you.
9. SaaS Signups and Transition
If you sign up for our software-as-a-service (SaaS) products through the Website, your use of those products will be governed by our separate SaaS Terms of Service or Master Service Agreement (MSA), which will supersede these Terms upon your acceptance or registration. You agree that by initiating a SaaS signup, you consent to the transition to the applicable SaaS terms.
10. Dispute Resolution
Any disputes arising from or related to these Terms or your use of the Website shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in Cook County, Illinois. You agree to waive any right to participate in class actions or class-wide arbitration. Judgment on the award may be entered in any court having jurisdiction.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the federal or state courts located in Cook County, Illinois.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email (if provided) or a prominent notice on the Website. Continued use of the Website after changes constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.
13. Miscellaneous
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect (severability). These Terms constitute the entire agreement between you and Arch-Core Lab regarding the Website. Our failure to enforce any right or provision shall not constitute a waiver.
Contact Us
For questions, contact us at legal@archcorelab.com.
Arch-Core Lab LLC, 111 W Jackson Blvd, Suite 1700, Chicago, IL 60604
Cookie Policy
Last updated: June 1, 2026
This Cookie Policy explains how Arch-Core Lab uses cookies and similar tracking technologies on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with it.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., pages visited, time on site).
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
Third-Party Cookies
We may use third-party services (such as analytics providers) that set their own cookies. We do not control these cookies and recommend reviewing the respective third-party privacy policies.
Email Updates Sign-up
Joining our email updates or product waitlist does not require, and does not set, any cookies. When you submit your email, any related information we record (such as approximate location, device or browser type, and referral or campaign parameters) is collected from your request itself rather than through cookies, and is handled as described in our Privacy Policy.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block cookies from specific or all websites
- Set preferences for certain types of cookies
Please note that disabling cookies may affect the functionality of our website.
Changes to This Policy
We may update this Cookie Policy periodically. Any changes will be reflected on this page with a revised effective date.
